This is a translation of the Dutch original. Where the two differ, the Dutch text prevails.
Our hosting plans sometimes say fair use for traffic instead of a number. This document explains what we mean by that. In short: run a normal website and you will never hear from us about it.
We do not run a meter that quietly fills up. We look at what a plan can handle in practice without other customers noticing, and we get in touch before we do anything.
1 · What counts as normal use
A website, webshop or portal with its mail, images and documents. A busy month counts too — a campaign, a news item that takes off, a spike around an event. The capacity is sized for that.
2 · What does not
These put a load on a shared server in a way that affects other customers. They belong on dedicated hardware, or with a service built for them:
- Streaming video or audio to visitors, or distributing large files as the main use of the space.
- Storage as an end in itself: backups of other systems, an archive, or a file-sharing service.
- Bulk mail: newsletters above a thousand recipients a day belong on a mail platform, not on hosting.
- Computation: crypto mining, training models, or processes that permanently demand processor power.
- Unlawful content, or content you do not hold the rights to.
3 · Resources on a shared server
Besides storage and traffic there is a limit on processor power, memory and concurrent processes. It is not on the website because the number tells you nothing: what matters is whether your site gets in anyone else’s way. A script that hangs and keeps the server busy falls under this — even if you are well below your storage limit.
4 · What we do if you go over
In this order, and never otherwise:
- We get in touch. We show you what we see and ask what is going on. Often it is a mistake: a misconfigured backup, a script that keeps running.
- We look at a solution together. Sometimes that is a larger plan, sometimes a change to your site, sometimes a different service that fits better.
- Only if nothing changes and other customers keep being affected do we limit usage. We announce that at least seven days in advance, except where the server becomes acutely unusable for others.
We do not switch your site off because a number filled up. That is what our hosting page says, and this document makes it binding.
5 · In acute cases
If your site brings the server down, is abused for attacks or starts sending spam, we step in immediately — usually by pausing the site in question, not your whole account. We tell you the same day and help clean it up.
6 · Asking in advance
Not sure whether something is allowed? Ask before you start, at contact@evvect.com. An answer beforehand is more pleasant for both of us than a conversation afterwards.